Posted - 25/06/2006 : 5:39:53 PM
| We have come across many forum visitors and community members who are enquiring about 'How to Identify Good NGV Installers?'
The question is a difficult one to answer without using quantitative approach. Subjective opinions are weak and bias. In addition, we are not in a position of technical authority to name which NGV Installers are good, ok or poor. The judgement must be made by you alone. But here is how we can assist you by deploying the Interview Approach:
Interview Question 1: "Avoiding Jack of All Trades"
In the automobile industry, it is common that each mechanic are skillful to one or several type of vehicles. Such as, Proton Service Center's Mechanic are knowledgeable about Proton Vehicles, and perhaps Japanese vehicle like old-model Toyota, Nissan and Mitsubishi. In short, there is NO JACK OF ALL TRADES IN AUTOMOBILE INDUSTRY who is able to repair Japanese vehicles to continnental cars, like BMW, Mercedes Benz, Audi & Porsche.
Explanation: We have found that Good NGV Installers tends to specialise in certain type of vehicles, like Proton Iswara & several Japanese models. THERE IS NO SUCH THINGS AS A NGV INSTALLER IS TECHNICAL COMPETENT IN BMW, AUDI to 4WD vehicles. It is certain that no Installer has all the Diagnostic\Repair\Modification tools for every vehicle in Malaysia. Tool sets like Mercedes Benz cost about RM50,000 each, excluding the Diagnostic Software at RM150,000 above.
Question to Ask: "What kind of car can You Install for NGV?" or "Apa Jenis Kenderaan Anda Boleh Pasang NGV?"
If he/she answers "All Vehicle", you have a Jack of All trades.
Jack of All Trade: Just interested to install for quick-profit, irregardless whether he/she has the right tool set. If every goes well, you will be alright. But if things goes wrong after a few months, he/she is not able to troubleshoot your vehicle (specially if it is a BMW or Audi). It is common that these Installers will blame your vehicle and ask you to return to the Authorised Service Center to resolve the problem (as these centres have the tool sets). Unfortunately, most Service Center will not entertain a NGV as they are not familiar with it. YOU ARE ON YOUR OWN
If he/she answers "Only this type of cars we can convert,...." is generally a honest and Good Installer as Master of One.
Master of One: These Installers are careful as they know their limitations. They know which vehicle they are capable to convert. In addition, they would have invested on ther vehicle preference on right tool set and diagnostic software. Troubleshooting your vehicle will be easy, and likely you will have excellent after sales service. In our opinion, Selective NGV Installer are GOOD Installers as they are also concerned about Good After Sales Service - Troubleshooting NGV Problem. In reality, you will never see a BMW mechanic toying around with a Audi vehicle.
Good NGV Installers: Specialise in Certain Type of Vehicle Models.
OK NGV Installers: Prove to have some tool sets for Certain Type of Vehicles
Poor NGV Installers: What Car also He/She Can Convert.
Conclusion: This Interview Question refers to the NGV Installer's Honesty about their Skillset, toolset & investment for NGV Conversion for certain type of vehicles. drx
NGV Information Team
Edited by - NGVInfo on 25/06/2006 6:03:07 PM